Refund policy

We want you to be completely satisfied with your purchase. If you're not, we're here to help.

30-Day Returns

We offer a 30-day money-back guarantee from the date of your order. Customers may choose a refund, replacement, or exchange for eligible items returned within 30 days.

Return Conditions

To qualify for a full refund, items must be returned in new, unused condition with all original packaging, accessories, manuals, and components included.

Items returned in used, damaged, incomplete, or non-new condition may be subject to a restocking fee. The amount of the restocking fee will be determined based on the condition of the returned merchandise.

Return Shipping

Customers are responsible for return (as well as original) shipping costs unless the item was received damaged, defective, or incorrect.

How to Return an Item

To initiate a return, simply send the item back to us (address below) and include your invoice or order confirmation email in the package. Please indicate refund, exchange or replacement.

Once your return is received and inspected, we will process your refund, replacement, or exchange as quickly as possible.

E&M Solutions LLC c/o SMPL

800 Central Ave

Farmingdale, NJ 08060

Refund Processing

Approved refunds will be issued to the original payment method used for the purchase. Please allow several business days for the refund to appear on your account, depending on your financial institution.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, or other restrictions. Any such exclusions will be clearly noted on the product page.